Office policies page - Pediatric Dentist Dr. Ronald Venezie

Office Hours | How are Appointments Scheduled? | May I Stay with My Child During the Visit?
Office Policies | Payment Policies | Facts Regarding Dental Insurance

Smiling girl with computerOffice Hours

Monday, Tuesday and Thursday: 8:00 AM – 5:00 PM
Wednesday (once per month): 8:00 AM – 5:00 PM
(Closed for Lunch: 1:00 – 2:00 PM)

How are Appointments Scheduled?

An appointment time is reserved specifically for your child. If a change in your schedule prevents you from keeping that appointment, we ask that you provide at least 48 hours notice. Canceling an appointment with less than 48 hours notice or failing to show up for a scheduled appointment is considered a broken appointment. This prevents us from offering that appointment time to another child in need of our care.

Your cooperation in complying with these appointment guidelines is appreciated.

May I Stay with My Child During the Visit?

One parent is welcome to accompany their children into the treatment area during the examination. This gives you a chance to see our team in action and allows Dr. Venezie to discuss dental findings and treatment needs with you. For the privacy of others, we ask that only one parent accompany your child into the treatment area. We ask that siblings and other family members remain in the reception room.

Based on many years of experience, we know that children do best when parents assume the role of silent observer. If more than one person is talking, your child likely will become confused. Also, Dr. Venezie must establish trust and cooperation directly with your child rather than through you.

As your child grows older and more comfortable in our office, we recommend that your child be given the opportunity to accomplish dental visits on their own. Our goal is to help your child grow to be comfortable and cooperative with dental care for a lifetime.

Office Policies

Payment Policies

Our vision is to provide the highest caliber of comprehensive dental care for children. To help families manage the cost of that care, our practice is in network with Blue Cross Blue Shield of NC (BCBSNC). We also can accept payment directly from most other dental insurance companies. Please note, however, that our office has no direct network relationship with any other dental insurance company besides BCBSNC. Your benefits are determined by the type of plan chosen by you and/or your employer. We have no control over the determination of your benefits, the terms of your contract, or the method of reimbursement. With the exception of BCBSNC plans, you are responsible for any portion of our fees not covered by your dental plan.

At the time of each visit, you will be expected to pay the portion of our fees not covered by your dental insurance plan. This portion will be an estimate based on the coverage information provided by you and/or your dental plan. Payments can be made by cash, check, debit card, VISA, MasterCard or Discover. Financing plans also are available through CareCredit.

After final payment has been made by your dental insurance company, you will be billed for any outstanding balance due. If payment by your dental insurance company results in a credit on your account, this will be refunded to you. You also have the option to apply any credit to future dental visits for your child or children. Please note that a credit of less than $25.00 will be applied to future visits unless you request a refund.

Note: Humana plans as well as some Delta Dental and federal employee plans will not make payments directly to out-of-network dentists. They will only send payments directly to the policy holder. Several payment options are available for families covered by these plans, including the option to pay in full for services at the time they are rendered. As a courtesy to these families, our practice will file their dental insurance claims so that they can be reimbursed directly from the insurance company in a timely manner.

Facts Regarding Dental Insurance

Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage or the type of contract your employer has set up with the insurance company.

Sometimes your dental insurer reimburses you at a lower rate than the dentist's actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist's fee has exceeded the usual, customary, or reasonable fee ("UCR") used by the company. A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.

Each insurance company sets its own reimbursement schedule based on fee information from the claims it processes. Frequently the data can be three to five years old, and these "allowable" fees are set so the insurance company can make a profit.

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Pediatric Dentist